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PEABODY Housing Manager Setting The Leadership Standard

Jamie Lyons, Team Leader at Peabody, one of the oldest and largest housing associations in London has been awarded Chartered Manager status by the Chartered Management Institute (CMI) in recognition of his outstanding management and leadership skills.

Jamie’s achievement comes in the wake of research* showing that 50 per cent of individuals believe that they can do a better job than their manager. By achieving ‘Chartered Manager’ status, Jamie secures a mark of quality assurance which is testament to his effectiveness as a manager.

The award also acts as a standard of best practice, allowing employers to benchmark the quality of their management teams against nationally accredited standards. To achieve his award Jamie had to demonstrate how he made a significant difference to Peabody.

Achieving Chartered Manager status required Jamie to undergo vigorous assessment. This included the submission of a portfolio of work demonstrating how he has made an impact at Peabody. Along with explaining how he used his skills in leading people and managing change to achieve his objectives. Jamie’s success was measured against six nationally recognised skill areas, including the ability to lead people and meet customer needs.

Jamie based his submission on his achievement in developing a bespoke gas database. This involved Jamie working with several departments internally, along with Peabody’s partnering gas contractors (K&T Heating). The gas database has a number of features that allowed Peabody to retain all their records electronically, along with providing performance information. The implementation of the gas database increased productivity and led to cost savings for Peabody as well as increasing gas servicing (safety) compliance from 86 per cent to 99.7 per cent.

Jamie Lyons says, “I feel very proud about achieving Chartered Manager status as the award demonstrates my commitment to professional development and allows me to illustrate the tangible impact I have made to Peabody. This award has enabled me to develop new transferable skills in leading people and managing change that I will be able to apply in all work scenarios. I also believe that Chartered Manager has allowed me to develop as a person and provided me with a structured approach to making an impact at Peabody to help improve the level of service we offer our customers. I have recently joined CMI’s Ambassador programme as I have a passion for developing and raising the standards of the management profession. I hope this role will allow me to help other members of the CMI to develop themselves and reach their full potential.”

Ann Bell, CMI Regional Manager – London says, “Gaining Chartered Manager status is a substantial achievement and indicates that Jamie works to the highest management standards to improve both people and services, which in the current climate can only be advantageous. Chartered Managers like Jamie, who demonstrate positive impact and drive performance, are vital to organisations if they are to remain competitive and profitable in challenging financial times.”

Jamie continues, “I would like to develop my experience in different areas of management to allow me to make an impact overall to Peabody. For example, working in Human Resources to develop and implement policies to increase staff engagement.”

Email: press.office@managers.org.uk


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